Erp Details

Cisco IT Case Study ERP Purchasing

How Cisco IT Upgraded Its ERP Purchasing Module

New ERP platform for Cisco quote-to-cash business process improves purchasing for customers and partners.

Cisco IT Case Study / < Business Applications / ERP Purchasing: This case study describes Cisco IT’s process of designing, deploying, and ensuring the adoption of a new ERP platform for Cisco’s quote-to-cash business process. This project was vast in scope, affecting one out of three employees and more than 30,000 customers and partners. The new platform gives Cisco a strong foundation for the future; customers gained functionality that will support tailored user experiences and streamlined operations. Customers can draw on Cisco IT’s real-world experience in this area as a model for similar large-scale projects.

“Everest was called an upgrade, but it was so much more. It was a huge project with a long-term vision—to create a world-class purchasing experience. One out of every three employees was affected by the project. Everest had a global impact on business processes, and its effects extended out to our customers and partners. The scope of the project was the biggest challenge—we upgraded several Oracle 11i modules, replaced a large amount of custom code with standard 11i modules and tools, and changed 37 of our 69 major business processes along the way.”

– David Murray, Director for Release Management, Oracle Projects, Cisco IT Service reporting using Oracle 11i capabilities

BACKGROUND

At Cisco Systems®, the Everest project was the final phase of a multiyear series of foundational software releases relating to the move from Oracle 10.7 to Oracle 11i software. The previous deployments and enhancements carried out as part of this companywide initiative included:

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System integration refinements across multiple functional areas Manufacturing and finance data platform upgrade (Cisco IT case study “ERP Manufacturing and Finance Platform” at...