Using Technology with Voice Check Point 6

Crystal Patten

Using Technology with Voice Check Point 6

IT/284

June 28, 2013

Prof. Joseph Mills

Though technology is swiftly on the climb with the creations of Voice over IP also known as VOIP, automated response systems (ARS), also as Caller ID connected kind databases; there are plentiful benefits in which has radically improved consumer’s phone understanding. This is because it provides a faster resolution and infrequently happens without any consumer participation. Yet, there are both benefits as well as drawbacks to these methods. A few benefits to these systems for example Caller ID based record and information viewed on the technicians monitor, thus, permitted them an extra modified welcoming as well as additional call handling. Mechanized Response systems offer prompts for consumers thus, directing them to precisely where they require being for earlier decisions minimizing hold times to talk with the next accessible consumer support agent.

Draw backs to the (ARS) is that it does not always recognize what the person is saying, so it can be frustrating at time. The person may also find that they have been connected to somewhere they did not need to go. A challenge for VoIP implementations is the proper handling of outgoing calls from other telephony devices such as digital video recorders, satellite television receivers, alarm systems, conventional modems and other similar devices that depend on access to a PSTN telephone line for some or all of their functionality. These types of calls sometimes complete without any problems, but in other cases they fail.