Exam Financial

Four Guys, llc |

Order Management System |

Report 3 |

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Project Vision

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To simplify numerous aspects of retail sales and marketing by having an integrated, service-based platform, which provides centralized data for easier and more accurate reporting, promotes faster time to market to stay ahead of competitors and lowers costs due to less maintenance and overhead.

Stakeholder identification

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Customers - Accurate product availability and delivery time, lower shipping costs, quick and secure order processing

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Warehouse personnel - Quickly query and update the product availability and location in the warehouse, lower shipping costs from co-mailing and item grouping potential.

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Customer Service Representatives - Easily find, update, and track customer order information to efficiently help customer with their order, track products for a vendor to keep stock up-to-date, use reporting to track sales trends to help vendors increase product sales.

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Management - Use reporting to track sales trends to help increase sales and lower costs

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IT – Maintainable, extensible, reliable and secure system.

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Assumptions

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Orders can only be placed by registered customers.

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A credit card can have only one billing address.

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An order can only be placed by one customer.

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A product will only be drop shipped if quantity is unavailable at warehouse.

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