Bussiness and Marketing

Gll’s Talent Initiative 4 by

Working as CSA in Grunell leisure Centre Since May 2009

Study

Masters in

Marketing From

London Metropolitan University U.K.

Today in my Verbal Update I am going to cover on the following points :-

1) Identify an area in which you feel , GLL performs poorly, and include your suggestions to resolve the issue.

2) Give an example of something that you have done ‘above and beyond’ the call of duty whilst working for GLL.

3) What job you see yourself within the next 2 years and what you will bring to that job.

Identify an area in which you feel, GLL performs poorly, and include your suggestions to resolve the issue.

I am going to discuss the above scenario with three main points as follow:-

* Working with Gll since last one year made me realised where the improving areas in which company should developed and improve.

* It also made me realise to understand what the basic need of customer is?

* What we should provide to people as their loyalty to our company.

Working with Gll since last one year made me realised where the improving areas in which company should develop and improve are.

1) Queues

2) Pay and Play members

3) Sales

4) Swim School Bookings

Queues :- This is for all Busy Centres

* All CSA’s should be trained and should be familiar to system operation

* There should be more and better fast track machines to reduce queues

* Sales Desk should be designated different from reception area so, that sales people concentrate on follow ups and enquiries

* If there are two desks on reception there should be serving different. Consider for example one desk for only gym members and other desk for general swim and for other stuff.

* There should be a better scanning machine instead of swiping machines.

Pay and Play members:-

* Pay and play members should have a specific time to use gym like in our centre sauna and steam opens 10:00 am– 14:00pm...