Summarizing and Prsenting Data

Summarizing and Presenting Data

Team B

QNT/351

November 2, 2014

Tom Hawkins

Introduction

Team B has changed their case study from General Motors to Ballard integrated Managed Services Motors (BIMS). The change is due to limited or lack of information that is provided to the public. We will explore the problem, purpose, research questions, and hypotheses within BIMS. We will describe the instrument used for data collection. In addition, we will go over the types of data that will be collected, and we will determine if the data collected is quantitative, qualitative, or both. We will identify the level of measurement for each variable involved in our study. We will describe how the data is coded, and we will evaluate the procedure used. The team will code the data from the study and eliminate errors made.

Once the data is collected, we will then draw conclusions to meet the purpose of our study. Furthermore, we will analyze in the form of tables and charts.

BIMS Situation as an Overview

There have been changes in the Ballard Integrated Managed Services Inc. (BIMS) in the past month that have affected the morale of personnel. BIMS is dedicated to hospitality and food services to institutions and corporations. Barbara Tucker, the general manager, has been noticing the problems in morale for the past few months, an increase of high turnovers have gone from 55%-60% to 64% within the past four months. The annual turnover is usually around 55% to 60%, but the 64% is excessively high for the time span of four months, and no one has an explanation. BIMS clientele has started to complain, and this has Barbara worried.

Instrument Used for Data Collection

To find a reason why this is happening, Barbara is consulting with Debbie Horner, the HR manager. Debbie has suggested surveying the employees to identify the causes of the decrease of the morale. The survey was given during the biweekly payroll; so far, 17% of the employees have returned the survey that is not...