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7/2/2014

Paradigms of Total Quality Management | Lecturer Dr. Lidia Mandru - Academia.edu

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by Lecturer Dr. Lidia Mandru

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Recent Researches in Manufacturing Engineering

Paradigms of Total Quality Management

LIDIA MANDRU, LUCIAN PATRASCU, CLAUDIA-GEORGETA CARSTEA, AURELIAN POPESCU, OVIDIU BIRSAN Department of Mathematics, Informatics and Socio-Human Sciences*, “George Baritiu” University 6 Lunii Street, Brasov ROMANIA lidia.mandru@unitbv.ro, luccianpatrascu@yahoo.com, carstea.claudia@yahoo.com aurelian.popescu@yahoo.com, ovi628@yahoo.com

Abstract: - The total quality management is a customer oriented and quality centered type of management that

has evolved in Japan after World War II and than, it started to be accepted and applied in America and Europe. During the time, there have been many attempts to construct frameworks that may help organizations in understanding how to implement good quality management. The approaches developed by several authors seem to be similar but they are different at closer look. In this paper we shall find various paradigms of total quality management but also a comparison of them.

Key-Words: - Paradigm, Total Quality Management, Continuous Quality improvement, Total Quality Control.

1 Introduction So far, Total Quality Management (TQM) has been studied by many authors and each of them has issued a particular view of this emerging science. According to this, we shall see that many paradigms of TQM can be found, making us to understand the specificity of this type of management. What does TQM represents? TQM emerged in the industrial management of the 80s and derives from the concept of Total Quality Control (TQC - Total Quality Control) developed in 1961 by Armand Feigenbaum (see section 5). The quality standard ISO 9000 issued by The International Organization for Standardization ISO has defined the Total Quality...