Northern Exposure
Date: November 16, 2013
Section: COMM190-002
Group: 12
Jonathan Claxton (10058370)
Paul De Sadeleer (10056677)
Peter Dyloco (10061269)
Trevor Hoff (10066428)
Austin Wright (10061465)
Word Count:
Contents
Process Analysis 3
Step I: The As-Is Process Map 3
Step II: Case Analysis 3
Step III: The To-Be Process Map 4
Step IV: The Value of the Redesign 4
Step V: Enabling the Process with an Information System 5
Step VI: Key Considerations in the Implementation of the Redesign 7
Exhibit C: Assumptions 9
Financials 9
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Process Analysis
Step I: The As-Is Process Map
Please refer to Exhibit A for the as-is process map.
Step II: Case Analysis
Objectives:
1) Satisfy requirements from the growing number of urbanite clientele while maintaining profitability.
2) Increase transparency and cross-functional sharing in internal and external communications.
3) Increase organizational efficiency by minimizing non-value added activities and manual input.
Problems:
1) Concentration of information critical to the operation of the business in the hands of one person (Susan).
Problem source: Lack of data sharing and centralization of data. Susan, the kitchen chef, is responsible for keeping recipes and ingredient purchase quantities of all dishes in her recipe book. The information in this book is not shared with anyone at Northern Exposure. Suppliers relevant to each ingredient are not recorded, but are kept in her head - a knowledge base developed through years of cooking experience. Transparency in information pertaining to food preparation is completely absent.
As it currently stands, Northern Exposure is nothing without Susan. Centralized around her recipe book and her mind, Susan holds full and exclusive ownership over the information required to prepare food. As a result, the potential departure of Susan could spell the end of the business....
