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Dear Valued Customer,

Thanks for using your Capital One Credit Tracker, powered by TransUnion.

You asked about information regarding one of your lenders in your Credit Report. Although we’d like to help, this inbox is specific to questions about Credit Tracker and we can’t provide any details including how to pay your lender, change your address with them, etc. You can contact the company directly in order to find the best answer for your question.

You asked about our score simulator. The TransUnion score simulator helps you see how changes in your balances and the types of credit you're using, or thinking about using, might affect your score. This simulator uses the information you put into it, and is only a guide to show you how certain activities, for example, carrying a lower balance, might affect your credit score.

With the simulator, you can see how these and other activities could affect your score:

Opening an account

Closing your oldest account

Carrying a lower balance on credit cards

New inquiries for credit or services

Making payments on time

The results from the simulator are estimates only, not accurate predictions of your future credit score. Your actual score reflects short-term and long-term credit health. Several factors -- including types of credit used, balance, and payment history -- affect your score in ways the simulator can't predict.

For more information about your credit score or report and ways to improve your creditworthiness, you can visit: http://www.capitalone.com/financial-education.

Please don’t reply to this email, because this inbox isn’t monitored. If you have any other questions, please return to Credit Tracker and use the “send a message” feature there. We’ll be happy to help you.

Thanks!

-----Original Message-----

From: corabella180@aol.com [mailto:corabella180@aol.com]

Sent: Monday, April 13, 2015 5:00 PM

To: TUI Credittracker

Subject: Credit Tracker Customer Support

'I am interested in...