Resume

CAREER SUMMARY

Over 12 years of experience as a technical and HR professional who possess software and systems knowledge with the following products: ADP Enterprise and HR Anytime, Payforce, AutoPay, SQL/SQR, iProduct Suite, ADP Reporting, PeopleSoft 7.5, Ultimate Software, Cognos, Ceridian HPW, Microsoft Windows Office Suite, MS Access, Lotus Notes, Crystal Reports, Sun Solaris 8 and 9.

PROFESSIONAL EXPERIENCE

July 2007 – Current ADP Atlanta, GA

HCM Technical Support

 Provide technical support (software/hardware) for all versions of product offerings. Perform troubleshooting across a wide range of environments.

 Provide support to clients, Sales, Solution Center, Project Services, Account Management, Implementation Services, eTime and HWSE regarding the resolution of product-related problems resulting from unique processing environments, user error and software conflicts.

 Provide product support to associates and clients by participating in conference calls, webinars, other media and on-site visits.

 Answer non-technical questions regarding ADP products.

 Serve as a subject matter expert in handling routine client requests for ADP clients.

Solution Center Consultant II

 Performed research and executed corrective action on client issues and questions concerning product or ADP services.

 Ensured client payrolls and other related products and services were processed in an accurate and timely manner. Investigated, analyzed and resolved problems on a timely basis.

 Identified root causes for customer issues, develop solutions and recommend appropriate action to prevent recurrence. Used ADP tools to resolve inquiries.

 Primary Consultant for 6 clients with annual revenue of over $2 million.

 Partnered with other departments with client upgrades and product implementations.

 Level 1 support for Enterprise (Versions 3, 4, and 5), HR Anytime, NetSecure, and AutoPay.

Sep 2006 – July 2007 Ceridian Corporation...