Bsop 326 Week 4 Midterm Exam

BSOP 326 Week 4 Midterm Exam

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BSOP 326 Week 4 Midterm Exam

1. Question: (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____.

encourage initiative and risk taking

set expectations for performance improvement

ensure that organization takes precedence over purpose and function

provide a structure for decision making

2. Question: (TCO 6) Effective strategic development in total quality organizations requires consideration of all of the following, except _____.

the details of an organization’s resulting resource commitments

the organization’s strengths and weaknesses

the organization’s mission, vision, and guiding principles

an environmental assessment

3. Question: (TCO 3) The framework for company-wide quality control (CWQC) in Japan is provided by _____.

the Shewhart Award

the Grant Award

the Deming Prize

the Baldrige Award

4. Question: (TCO 3) All of the following are true regarding ISO 9000 series, except _____.

ISO-certified organizations are assured of providing superior product quality

the requirements provide a structure for a basic quality assurance system

the standards describe processes affecting quality

individual sites, not entire companies, must achieve registration individually

5. Question: (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality?

Manufacturing-based

Value-based

Product-based

User-based

6. Question: (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____.

engineering schools

craft guilds

automation

the Industrial Revolution

7. Question: (TCO 1) Which of the...