Question 1: Describe and compare the leadership behavior of Ben and Phil. Describe each manager’s use of specific task and relations behaviors.
Ben Samuels
Ben contrasted with Phil by acting like a leader and a manager respectively. There is a difference between a manager and a leader, particularly in their roles. Ben portrayed a leader’s role of emotional connection, as quoted from the case: “The workers knew that if they had a special problem, Ben would try to help them”. He demonstrated relationship-oriented behaviour which centres on consideration and being people-centered. He was well-liked by the employees as he showed concern for their problems and satisfied their needs. This is proven as he built a fitness center for them and organised social activities occasionally which could be a form of distress for them.
He also made the effort to know their names and walk around the plant every day to visit them. He had a supportive behaviour whereby he sympathised with employees and fostered trust with them. He believed that if he treats employees right, they will do a good job in return. Yukl (1989; 2006) and Zaccaro (2004) claimed that there is a correlation between personality traits and leadership. According to the personality traits of effective leaders, Ben portrayed warmth and trustworthiness, which will result in group cohesion. Thus, there was a positive relationship between Ben and his employees.
Northouse (2004) asserted that relationship-oriented behaviour is used to help employees feel comfortable with themselves, the situation and each other by promoting mutual trust and collaboration, exhibiting concern for employees’ welfare, empowering them to contribute to the workplace and encouraging healthy and supportive working relationships between leaders and employees.
The pros of relationship-oriented behavior are it makes employees feel comfortable as they feel empowered and appreciated by their leaders. Whereas, the cons of relationship-oriented...
