Hotel Operation Managemen

Table of Contents

Executive Summary

1. Introduction

2.1 Objectives

2.2 Scopes

2.3 Acknowledgements

2.4 Assumptions

2.5 Background

2. Housekeeping

3.6 Room cleaning

3. Laundry Service and Inventory

4.7 Laundry quality control

4.8 Laundry Inventory control

4. Maintenance

5.9 Furniture care and maintenance

5. Fire Equipment and Fire Procedures

6.10 Fire equipment

6.11 Fire drills and procedures

6. Conclusion

7. References

Executive Summary

This report provides an analysis and evaluation of some areas of the operations within the hospitality industry, using Rydges on Bell as a case study. Problems that are inevitably faced by accommodation businesses are discussed, as well as viable suggestions on how these can be effectively dealt with. The areas focused on are guest room cleaning, laundry quality and laundry inventory in the house keeping sector. Furthermore, other areas such as interior furniture maintenance, fire procedures of the facility care and emergency maintenance sections have also been observed and evaluated. The report finds the current position of Rydges on Bell as stable and reasonably operative in terms of adherence to standard procedures in housekeeping, maintenance. However, there are several areas that require further consideration and corrective action by management. The report investigates the current operations and existing practices at the hotel. Consequently, some problems have been identified and addressed suggestively. Thus, recommendations are made accordingly. Recommendations discussed, include:

* Guest rooms should be completely cleaned. Critical areas are window corners, toilet curtains, drink spills on refrigerator doors.

* Laundry quality should be better controlled to claim causes of damage, defects from delivery.

* Concise records should be made by housekeepers on every incident and damaged item in guest rooms, including...