Iibm - Total Quality Management.

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Total Quality Management

Q1. In Total Quality Management, what does the ‘Quality’ word mean?

a) Degree of excellence a product or service

b) Degree of performance

c) Degree of work`

d) Strength of the company

Q2. Quality can be quantified as :

a) Q = P % E

b) Q = P / E

c) Q = P * E

d) None Where P = Performance, and E = Expectations

Q3. What could be the dimension of Quality?

a) Conformance

b) Durability

c) Aesthetics

d) All above

Q4. An effective TQM program is often referred to as :

a) Listening to the voice of consumers

b) Listening to the voice of customers

c) Both (a) & (b)

d) None

Q5. The most important consideration of an effective TQM is

a) Maximize profit

b) Provide high quality

c) Customer satisfaction

d) Minimize expenses

Q6. Who said this, “Even if you’re on the right track, you’ll get run over if you just sit there.”a) Will Rogers

b) Shewhart

c) Joseph M. Juran

d) Phillip B. Crosby

Q7. “……………….” is we, not me; mission, not my show; vision, not division; and community, Not domicile.”

a) Democracy

b) Membership

c) Management

d) Leadership

Q8. Knowledge is what to do; the desire is the motivation or wants to do; and the skill is the…..

a) When to do?

b) How to do?

c) What to do

d) None

Q9. A body of principles or standards of human conduct that govern the behavior of individuals & organizations.

a) Synergy

b) Ethics

c) Conduct

d) Nature

Q10. Quality is judged by

a) Manager

b) Director

c) Government

d) Customers

Q11. A desired future stage of an organization is

a) Policies

b) Mission

c) Value

d) Vision

Q12. A customer could be

a) Internal

b) External

c) Both (a) & (b)

d) None

Q13. A particular tool for obtaining...