Captiva Conglomorate

1. MAJOR FACTS

• S.O. Software contract implementation delay regarding the module on spares management.

• Delay of implementing the regional and centralized inventory management system delay by ten months.

• Substandard performance of the regional and centralized inventory management system and inconsistency in standards of the system

• The regional and centralized inventory management system specification discrepancies

2. MAJOR PROBLEMS

• Corrective actions that should be put in place to solve the S.O. Software contract issues regarding the delays.

• Whether Captiva Conglomerate can sue S.O. Software due to the substandard functioning of its regional and centralized inventory management system

3. SOLUTIONS

A. Best solution:

Al Carpenter and his team should investigate and identify the alternative reasons for the failures in the spares management module to meet the expected standards specifications , and why its difficult for the technical staff to run and the regional and centralized inventory management system and reasons for delay in implementing of both systems the contract by establishing the establishing the cause of the substandard performance for instance errors in the design specification either software or incompatibility with existing hardware as put in (Strong et al., 2010) or lack of orientation of the technical staff to the new system and the reasons for the delay by four months and ten months respectively and how they can make up for the lost time within the organization for instance by using the I.T department to rework the specification and correct the errors themselves without involving S.O. Software.

Advantages

• Captiva Conglomerate will not incur additional cost on the system like it would if it were to take the system back to S.O. software to have them rework and identify were the problem is because the is an issue of the...