Mobalink

An Analysis of Mobilink’s Performance Appraisal System

A Career Planning & Management Project

Contents

Mission Statement 3

Vision 3

History of Company 3

Values 4

Products of Mobilink 4

Services offered 4

Major Clients/Customers 5

Number of Customers 5

Competition 5

Major Departments 6

Human Resource Management Department 7

Mission Statement 7

Sections 8

Strategies 8

HR Practices 10

Performance Appraisal 11

Objectives of Performance Appraisals 11

Appraisal Policy 11

Performance Review 11

Appraisal categories 12

Sources of Performance Appraisal 13

Feedback 13

Training and Development 13

Training Methods 14

Types of Training in Mobilink 14

Performance Measurement System 16

Career Planning & Development 16

Promotion Policies 17

Bonuses 18

Reward System 18

Conclusion 19

Recommendations 20

References 23

Mission Statement

“To be the unmatchable mobile system of communications in Pakistan this provides the best value to its customers, employees, business partners and shareholders.”

Vision

“To be the leading telecommunication services provider in Pakistan by offering innovative communication solutions of our customers while exceeding shareholder value and employee expectations”

History of Company

Mobilink is a subsidiary of Orascom telecom. Orascom telecom is headed by Egyptian based chairman Mr. Naguib Sawiris. It was founded to achieve a fundamental target to build one unique telecommunications entity of Arab identity. In its effort to fulfill its regional strategy, Orascom Telecom now has 20 operating licenses; 5 in Arab countries (Egypt, Jordan. Syria, Yemen and recently Algeria) one in Pakistan and 15 in central and sub-Saharan African countries (cote D’ Ivory, Zimbabwe, Chad, Congo Brazzaville, Zambia, Uganda, The central African republic, DRC, Togo, Benin, Chad, Gabon, Burundi and Niger). It adopted Mobilink in June 2000, since then it...