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Case Hazel: Questions:

1.

In what ways are Hazels customers most likely to judge the quality of her lawn careservices?

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Hazels customers will most likely judge the quality of her lawn care services by thequantity of Hazels other customer, how efficient she does her work and her credibility.

2

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Hazel is the operations manager of her business

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Among her responsibilities areforecasting inventory management, scheduling, quality assurance, and maintenance

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a.

What kinds of things would likely require forecasts?

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Weather and climate condition would likely require forecasts as well as thedemand for lawn mowing services.b.

What inventory items does Hazel probably have? Name one inventory decision shehas to make periodically.

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The inventory items that Hazel probably has are rake, grass cutter, fertilizers,mower, seeds, and other lawn mower equipments.c.

What scheduling must she do? What things might occur to disrupt schedules andcause Hazel to reschedule?

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It depends upon the demand of the customers. Basically, Hazel will accept one totwo customers five times a week. She will do her lawn services approximately once amonth. The things that might occur to disrupt schedules and will cause Hazel toreschedule are fortuitous events such as storms, floods, earthquake and othercalamities.d.

How important is quality assurance to Hazels business? Explain.

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The quality assurance to Hazels business is indeed very important. It willdetermine the number of Hazels customers. It will also reflect on her businesscredibility.e.

What kinds of maintenance must be performed?

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Checking of fertilizers (expiration dates).

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Checking if the tools are in well condition

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Proper communication with the customers via telephone lines

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Making sure that the facilities are clean

3

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What are some of the trade-offs that Hazel probably considered relative to:

a. Working for a company instead of for herself?

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Trade offs...