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Arbitrate to resolve conflict

The main problem regarding Corning Glass Works’ is its significant drop in productivity and yields. This can be improved by finding a common ground between the two functions of Manufacturing & Engineering (M&E) and the production plant, as they are both involved in a conflict. I have analyzed various other options which have the desired effect and will go onto explain them in the paragraphs below but after weighing the pros and cons I believe that the best option is to arbitrate. Arbitration can be used to solve this conflict as the third person involved in this case, Leibson, is in a superior and influential position to use his/her power to achieve the desired result as he/she is the Vice-President.

Backward integration & loss of valuable staff

One of the many causes of this decline is firstly, the opening of a new plant by RCA which has hired several experienced employees of Corning Glass Works. Secondly, the new staff which was used to replace these vacant spots was inexperienced in comparison to that which was working in Corning’s from the very beginning since the prototypes of the products were being developed. So not only was the previous staff far more experienced but it was also involved with the product since its prototype stage. Since Corning Glass Works is in the business of producing glass and ceramic products where technical knowledge is highly important, any new staff that is taken onboard would require experience or have access to the defined processes and operations of the company. Unfortunately, until the decline in production levels, such resources were not available. Lastly, RCA’s decision to set-up its own production plant had a great impact on Corning’s sales and production as RCA was one of its major clients.

For effective results, involve the concerned

Corrective measures tried by Corning have not worked so far because the staff in the production plant feels that they have not been personally involved in...