Hotel Escargo Evaluation Report and Observations

Hotel Escargo’s Evaluation Report and Observations

Kevin Cox

American Intercontinental University

Abstract

There is always the chance to better Hotel Escargo customer satisfaction levels as well as their quality of service. In this paper it will briefly outline the key points of all observations that were completed by the consulting firm. The suggestions that are made were prepared with the Total Quality model being kept in mind was also designed to deal with Hotel Escargo’s biggest issue and that would be their Check-in and Check-out process. However this thesis does not get into any details of the tools that must be used in order for Hotel Escargo to tackle their problems at hand, but it does offer some general recommendations and observations to the hotel.

Hotel Escargo’s Evaluation Report and Observations

There is a opportunity to better the quality of service that is currently being provided by Hotel Escargo. In array to better tackle the overall complete state of Hotel Escargo quality service, the author must take a look at their procedures and processes that are already in place as well as take a look at the hotels overall customer satisfaction level. However, these observations must be made in the mainly in an objective manner as well as with ongoing process improvement being kept in mind.

The concluding results of this evaluation will be to point out processes and all areas that are in need of improvement. The philosophy that will be implemented will without a doubt promote the removal of any non value steps that are in place with the end result of defect reduction and overall goal of process improvement, by making sure that it is done right from the start (Total quality management, 2010). Now this Total Quality Management program will mainly take a look at the processes that vital to quality as well as those that add value to the customer satisfaction metric and will be tackled at a later time.

This evaluation report will also give the...