Trader's Joe

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CASE STUDY: TRADER JOE’S

Submitted to

DR. AZIZAN BIN ABDULLAH

Arshad Ayub Graduate Business School

UiTM Pasir Gudang

Prepared by,

SHARIFAH FADZILAH BINTI SYED ABDUL AZIZ

(2014717485)

AISHAH NORKAMARIZULIANTI BINTI RIDZUAN

(2014519095)

IN PARTIAL FULFILMENT OF MGT 700’s ORGANIZATIONAL BEHAVIOUR

QUESTION 1 – How does Trader’s Joe’s design jobs for increased job satisfaction and higher performance?

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1) Culture of the organization

Trader Joe’s portray fun and exciting working environment. They emphasis on the soft skills (smile, adventurous, strong sense of value), friendliness and customer oriented among their staff. That is why it is clearly stated in the job description about the desired personality to be part of the team. In addition, Traders Joe’s also emphasis on the product knowledge among the staff whereby they have to know everything about the product. All staff need to taste & learn about products so that they can share experience, give recommendation and response to customer needs to enhance customer satisfaction.

2) Benefits & compensation

Trader Joe’s has designed jobs to increase job satisfaction by showing appreciation in providing more benefits to their employees than other chain grocers. They provide starting benefits including medical, dental, and vision insurance, company-paid retirement, paid vacation, and a 10% employee discount. Their outlet managers are highly compensated compare to other retailers and they are able to pay their managers $100k per year. This will definitely boost their motivation and increase staff job satisfaction level.

3) Internal recruitment

Traders Joes also recruits people with certain personality traits that the company wants in their stores. They are able to enrich their employees with knowledge of...