Mt 302 Unit One: Case Incident 1: How a Ups Manager Can Cut Turnover

Unit One: Case Incident 1: How a UPS Manager Can Cut Turnover

Heather Howlett

MT302 Organizational Behavior

2/2/2011

Case Incident 1: How a UPS Manager Can Cut Turnover

In the UPS industry in Buffalo NY, it seemed the turnovers happened day and night. After Jennifer Shroeger got hired to UPS she noticed a change needed to happen fast to strengthen the company she just took over. After restructuring and add training and different compensation, UPS unemployment went from 50% to 6% with all Jennifer Stroeger’s hard work on restructuring the company.

Jennifer Shroeger wanted to reduce turnovers for three main reasons. One was to save money on retraining for the same job several times a year. Second reason is to keep highly trained employees and restructure their qualities for the company in the long run. Finally, Jennifer Shroegers main reason to reduce turnovers was to develop comprehensive plans and improve the hiring and training communication. (K.H. Hammonds) This was because it’s cheaper to pay an employee and promote a plan to existing employee rather than starting all over with training, classes, and scheduling a new employee from scratch.

Ms. Shroeger should and did examine the different workers schedule, age, flex hours, and full/part time workers. Then evaluate the needs in groups and restructure and benefit the needs of the employees. Ms. Shroeger also restructured the building as needed to make more comfortable break rooms for all employees’s and update computers for the need of hire training. (K.H. hammonds) It’s very important to evaluate the OB programs to find out why employees are quitting so fast. Also to find the needs to a better work environment to succeed to stronger company in the future. Ms. Shroger also want to give the employee’s a fare change to change their schedule or voice their option to make UPS a stronger place with hard working individuals.

One important implication for UPS in the future is to keep hard working...