Ksbm - Organizational Behavior 5

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ORGANIZATIONAL BEHAVIOR

1. Which of Ellen Crenshaw’s complaints on the surface appear to be valid if they are true? Why? Which ones (if any) are not reasonable? Why?

2. What misconceptions does the case reveal in the attitudes many people have toward women at work?

3. If Mr. Ferrell uses the correct counseling techniques, what will his attitude and comments be during the conversation with Ellen? If these complaints accurately portray the situation in the bank, what steps should the bank take to correct the problems? Please be specific.

1. There’s clearly a communication problem in the Jamaican operation. What factors are

contributing to the lack of communication between the Jamaicans and the management

team? What should be done?

2. Perhaps differences in values are creating problems. How would you guess that the

Jamaicans would rate on the values that Hofstede talks about? What about the British

general manager?

3. The British general manager believes that the Jamaican subordinate is “insubordinate.’’ Is this true? Why does the manager believe it? Explain in terms of the attribution process and communication.

1. Consider the organizational chart for Fairfields Nursing Home. What problems, if any,

do you see in the planned structure for the nursing home? Do the spans of supervision

seem to be about right?

2. How are the supervisors of the three shifts and the nurses, helpers, and therapist who

report to them different from other workers at the nursing home according to the

planned structure?

3. Does the organization need a mechanistic structure or an organic structure? Why?

4. How would the organization structure look if the organization was organized as a

network structure? Who would the partners be? What would be...