Mario's Pizza Simulation

Mario’s Pizza Simulation

University of Phoenix

January 23, 2012

Mario’s Pizza Simulation

Mario’s Pizza Store was created in 1950 and has been a success in its mall location ever since. The owner has now grown older and is ready to hand over the restaurant pending an eight month period of supervising a takeover by his grandchild. There will be three different major issues within the store during this timeframe that will test her skills as an owner and manager and the learning curve theory will be applied in an attempt to allow the granddaughter time to settle in and understand the workings of the restaurant. According to Shmula.com (2007) there are three assumptions for the base of the learning curve theory, which are as follows:

1. The time required to perform a task decreases as the task is repeated.

2. The amount of improvement decreases as more units are produced.

3. The rate of improvement has sufficient consistency to allow its use as a prediction tool.

Process Performance data evaluation

To consider the progress of the alternatives and the learning curve, one must identify the process performance data to evaluate. In this particular situation, the metrics are the number of two and four customer groups, how many of each group has balked, the average wait time, the average queue time, profit, and the amount of lost sales. This information is found in figure 1 below.

Figure 1

Pizza Store Layout Simulation Process Performance Data

Weeks | Groups of 2/ Balked | Groups of 4/ Balked | Avg. Wait Time | Avg. Queue Time | Profit | Lost Sales |

1-2 | 68/2 | 108/38 | 11.05 | 3.13 | $1065 | $1170 |

3-4 | 75/5 | 101/13 | 5.78 | 2.64 | $1477 | $465 |

5-6 | 72/3 | 104/9 | 4.55 | 2.43 | $1664 | $315 |

7-8 | 90/7 | 149/20 | 3.53 | 2.85 | $2093 | $705 |

Over the course of the weeks, the few alternatives implemented have improved the performance of Mario’s Pizzeria. The amount of customers served increased. The percentage of customers...