Case Study Store Management

Video Case Title: Motivating Employees – Empowered and Appreciated

Organization Discussed: Flight 001

The purpose of this case study is to explorer various aspects of Management and Empowerment Theory’s, and compare them against the video “Motivating Employees – Empowered and Appreciated” using the Flight 001 organization to be discussed.

We start first by reviewing the applications of Maslow, against Flight 001 organization methods utilized by interviewing one of their employees to determine what methods or practices were used to meet these needs.

The basic need Shank’s old boss fail to meet a basic need of security. In the video interview she often expressed that she felt like the owners were never involved, that they were like an unknown person or face. That the never visited the store to check the well being of their employees. The old boss who ran the stores you might know there face, or if it was a company with a CEO, you would probably never interface with them because they were in a different region of the country. She felt they did not care, so why should she care, and if they really valued their store, then the team would. She also felt as if she was just a number that could be easily replaced. She felt that they were not appreciated and disrespected. The owners would have to implement some server process correction to fix these issues. First they would need to establish a schedule to meet, greet, interview, or get to know each employee at their store. Next see what issue exist that effect the physical and mental environment of the employees, what things could be done to improve communication from the employee to management. Next establish a team building exercises to not only show their involvement but to help develop the skills of the employees. Lastly, establish a communication process not structured on fault, but motivation and feedback that allow the employee to contribute not only to their development but the business as well. Always keep you...