Organizational Analysis

Assignment 1: Organizational Analysis

BUS 310 – Human Resource Management

Billy Okumu

Stayer University

November 4, 2012

Aetna insurance company was founded in 1953 in Hartford, Connecticut and is one of the nation’s leading diversified health care benefits companies serving approximately 37.2 million people (17.5 million medical members, 14.2 million dental members and 10.9 million pharmacy members, some of whom fall into more than one category (Aetna, 2012). Aetna provides benefits through employers in all 50 states, with products and services targeted specifically to small, mid-sized and large multi-site national employers, individuals, college students, part-time and hourly workers, and government employees, and the community at large. Aetna also serves individuals and Medicare and Medicaid beneficiaries in certain markets. Aetna’s 2011 revenue was $33.61 billion.

Aetna’s mission, values and goals are expressed through The Aetna Way. The Aetna Way, comprising encompasses a shared sense of purpose through integrity, doing the right thing for the right reason; excellence by striving to deliver the highest quality and value possible through simple, easy and relevant solutions; caring by listening to and respecting customers and each other in order act with insight, understanding and compassion; and inspiring each other to explore ideas that can make the world a better place. Aetna’s vision is to earn the distinction, financially and by reputation, of being the preferred benefits company in all aspects of our business. Aetna also strives to be the industry leader by including the best ideas and perspectives available. This in turn enables Aetna to develop the most relevant solutions for each of their markets.

At Aetna, celebrating diversity means appreciating and valuing individual differences. In general, managing diversity means establishing a heterogeneous workforce (including white men) that can perform to its potential in an equitable work...