Managing Conflicts at Workplace

Contents Executive Summary ........................................................................................................................................... 3

Introduction ....................................................................................................................................................... 4

Discussion on findings ............................................................................................................................ 4

Determining Conflict Style ..................................................................................................................... 4

How Conflict Style Varies a Response ..................................................................................................... 4

Recommendations ................................................................................................................................. 6

Conclusion ............................................................................................................................................. 6

Work Cited ............................................................................................................................................ 7

APPENDIX A-conflict model diagram .................................................................................................... 8

Executive Summary

When conflict arises in teamwork, it can be detrimental to a team or project. The purpose of to this

report is to provide research into the underlying causes of conflict and to describe the actions that

can be taken to manage conflict. When involved in a conflict situation, it is important to recognize

that there are different ways of reacting to a situation. Research in the area of conflict style outlines

the following personality characteristics people adopt when in conflict:

1. Competitive

2. Collaborating

3. Compromising

4. Accommodating

5....