Operation Management

TABLE OF CONTENTS

1.0 Introduction.............................................................................................................. 2

1.1 A Framework for Managing Operations................................................................. 2

1.1.1 Planning...................................................................................................... 2

1.1.2 Organizing................................................................................................... 2

1.1.3 Controlling.................................................................................................. 2

1.1.4 Behavior...................................................................................................... 3

1.1.5 Models......................................................................................................... 3

1.2 Objectives of Operations Management...................................................................

1.2.1 Customer Service.........................................................................................

1.2.2 Resource Utilization....................................................................................

2.0 Failure Projects........................................................................................................

2.1 Discipline.................................................................................................................

2.2 Organization............................................................................................................

2.3 Accountability.........................................................................................................

2.4 Why Project Fail......................................................................................................

2.4.1 Lack of Stakeholder Buy-in.........................................................................

2.4.2 Hidden...