Tecsmart Electronics

CASE STUDY: TECSMART ELECTRONICSI.

Main Problem

How to adapt Baldrige focus and begin a process for self-assessment against the criteriato identify opportunities for improvement

II.

Secondary problem

All complaints are handled by the vice president of sales and resolved within two days.

III.

Objectives

To be able to adapt the Baldrige focus in replacement with Deming’s 14 points

 To be able to identify the opportunities for improvementIV.

SWOT analysis

Strengths:

1.

They trained most of the employees by sending them to Deming seminars.2.

Senior leaders participate in the quarterly meetings with all the employees to discusscompany issues and answer questions3.

The company focuses on customer satisfactions

Weaknesses:

1.

All complaints are handles by the vice president of sales and resolved within two days2.

Employees might have a hard time adjustine and getting used to the new philosophy whichis the Baldrige focus.

Opportunities:

1.

Involvement of suppliers in early stages of a product development program2.

Good working relationships with suppliers.

Threats:

1.

Other companies that also manufactures electronics.2.

Salespeople are authorized to travel whenever they feel it necessary for customer service.

V.

Alternative Course of ActionACA 1:

Become accustomed of the Baldrige

focus as well as the Deming’s 14 points for the training

of the employees and the improvement of the company

PROS

1.

It can help improve the company since both of them provides defferent sets of strengths.2.

2. Applying both can generate good result for the company if done appriately

CONS

1.

Employees will tend to be confused with the addition of a new philosophy

2.

It is time consuming and more costly

ACA 2:

Add extra hours of internal quality/ service related training of the employees with regards tothe adaptation of the Baldrige Philosophy

PROS

1.

It would be easier for the employees to...