Csis 201 Discover Requirement Report

Requirements Discovery Report for Really Cool Clothing (RCC) Customer Service Solutions

[CUSTOMER SERVICE SOLUTIONS] March 24, 2012

1. Introduction 1.1. 1.2. 1.3. 1.4. 2. Goal Scope Statement Problem Statement Definitions 3 3 3 3 3 4 4 5 6 7 9 9 9 10 10 10 11 11 13 28 28 29 30 30 30

Requirements 2.1. Functional Requirements 2.1.1. Profile Functions 2.1.2. Note Functions 2.1.3. Daily Task Functions 2.1.4. Metric Functions 2.1.5. Login Functions 2.1.6. Catalog Functions 2.2. Non-Functional Requirements and Constraints 2.2.1. Design Constraints 2.2.2. Non-Functional Attributes

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Scenarios 3.1. 3.2. Use Case Diagrams Use Case Narratives

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User Interface Overview 4.1. 4.2. Screen Flow Diagram Conceptual Samples

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Conclusion 5.1. 5.2. System Evolution Summary of Risks

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Requirements Discovery Report | Customer Service Solutions

[ CUSTOMER SERVICE SOLUTIONS] March 24, 2012

1. Introduction 1.1. Goal “To improve the customer management system through automation and information tracking, allow the company to fill orders and requests in a timely and efficient manner, and overall maintain competent and efficient customer service. By achieving these goals the intent is to reduce customer wait time, track backorders and returns, improve the customer experience and build/maintain customer loyalty without replacing systems currently in use.” 1.2. Scope Statement The Customer Service Solution (CSS) will be a locally-installed, multi-user system that does not integrate existing software. It will not be cross-platform, or cloud based. The CSS will not deal with issues or languages outside of the 50 United States, and will only deal with these issues in American English. It will not focus on accounting issues, track credit card numbers, track or place credit card transactions, calculate shipping costs, distances, or maintain any sort of inventory record other than backordered items, as those are fundamental to the customer’s satisfaction. The...