Philip Crosby

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Discussion Topics

• Biography and related works;

• 4 Absolutes of Quality Management • 14 Points for Management • Quality Principles & Applications

Philip B. “Phil” Crosby

• Born: June 18, 1926 at Wheeling West Virginia • Died: August 18, 2001 (age 75) at Asheville, North Carolina • Cause of Death: Respiratory failure • Education: Undergraduate degree at Ohio College of Podiatric Medicine, honorary law degrees from Wheeling College and Rollins College, and an honorary Doctor of Corporate Management from the University of Findlay. • Known for: Philosophies of Quality management, Zero Defects, Quality Management Maturity Grid

Philip B. “Phil” Crosby

• Mr. Crosby’s working life began after tours of duty during World War II and the Korean Conflict with education at medical school in between. • He worked for Crosley from 1952–1955; for Bendix Mishawaka from 1955 – 1957; and Martin-Marietta from 1957–1965. In 1964, he received the Distinguished Civilian Service Medal from the Department of the Army in 1964 to recognize his development of the concept of Zero Defects. He served under ITT CEO Harold Geneen as Corporate Vice President of Quality from 1965-1979, when he established his own consulting firm. • His book “Quality is Free” was one of the initial signals of the decade of quality in the 1980’s when quality emerged as a viable career and work movement. It sold over 2 million copies.

Philip B. “Phil” Crosby

• In 1979 he founded Philip Crosby Associates, Inc. (PCA), and over the next ten years grew it into a publicly traded organization with 300 employees around the world and $100 million dollars in revenue. Through PCA’s Quality College™, management learned how to establish a preventive culture to get things done right the first time. GM, Chrysler, Motorola, Xerox, many hospitals, and hundreds of corporations worldwide came to PCA to understand quality management. His philosophies have been ingrained into the fiber of these corporations...