Work-Based Report

Work-Based Report

Introduction

In this work-based report, two topics related to the organizational performance of the sponsor organisation I worked at are addressed and discussed. The first topic is to identify the underlying root causes of the organisational drawbacks by applying some organizational behaviour theories. The major three drawbacks of the organization analysed in this report are recognized from the recent employee survey and also through feedback and discussions brought up on the regional HR conference day. The second subject in this report is about a change management programme that is undergoing at present. The challenges of change management related to people resistance and also in operational aspect are identified and evaluated. With the organizational behaviour theories incorporated into the situations, pragmatic recommendations to the highlighted issues are generated at the end of each topic.

1. Underlying Root Causes of the Organisational Drawbacks

The organization to be addressed under this topic is the Human Resources function that I currently intern at. Through studying the company 2014 employee survey result and participating in the Human Resources conference held regionally for employees to gather together to discuss and propose their views to HR function, I collected some of the organizational problems that were raised in these events to further analyse in this report. After each problem description, solutions against them are provided through the application of organizational theories.

1.1 Inefficient service delivery

From the employee survey result specifically refer to the Human Resources function, it indicated that the employees are satisfied with the company and think it is a good place to work at, plus they have a clear understanding of the work results expected and their own role within the team. However, comments from outside HR are that the quality of services is not overly well, particularly regarding to recruiting...