Bpo Opp

BPO Opportunities in the Banking Sector 2010 ~~~

Market Assessment January 2010

BPO OPPORTUNITIES IN THE BANKING SECTOR: 2010

NelsonHall

About NelsonHall

NelsonHall provides buy-side and sell-side organizations with deeper research and analyses in front office, mid-office and back office BPO than any other research firm in the world. The company’s subscription-based model provides subscribers with robust market analyses, case studies, vendor assessments, contract analyses, market reports and access to a content-rich BPO contracts database. The firm covers a wide range of industries including financial services, government and utilities sectors, and tracks worldwide and regional BPO activity. NelsonHall’s home page is www.nelsonhall.com. The company tracks business services activity. In particular, NelsonHall focuses on the following business services and process areas:

 

Front-office customer management services Middle office industry-specific processing services such as policy administration, claims processing services, and payment processing Back office support services such as HR services, finance & accounting services, and procurement services



NelsonHall provides information to its clients in a variety of forms, including within:



NelsonHall’s BPO subscription services, to assist organizations in developing sourcing strategies and in supporting individual sourcing projects including vendor short-list development Workshops, to assist organizations in identifying the most appropriate areas of BPO for their organization Business case development, to assist organizations in deciding whether BPO is appropriate for individual processes





For more details, contact: U.S: Riverside Center 275 Grove Street Suite 2-400 Newton MA 02466 Phone: (617) 663 5737 U.K.: Atrium Court, The Ring Bracknell RG12 1BW Phone: +44 (0)1344 393036 France: NelsonHall 4 place Louis Armand Tour de l'Horloge 75012 Paris France Phone: +33 1 72 76 26 54...