Bpo Career Guide

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BuIldIng a CaReeR In tHe BPO IndustRy

BPO Career Guide


HR Hiring Manual BPO Industry

Dear Reader, The BPO industry in India has been growing at a tremendous pace. In 2003-04, revenues for the industry were about USD 3.1 billion and in 2008-09 revenues are at nearly USD 13.6 billion. NASSCOM estimates that by 2020, the BPO industry will be nearly USD 65 billion. This industry has offered many young people the opportunity to start, grow and build their careers. The industry employs nearly a million people and as the Industry grows; this number is expected to grow. What attracts these million plus people to this industry? And why should you consider the BPO industry as a serious career option? This guide answers these and many other questions about a career in this industry. Choosing a career is one of the most important decisions of your life, and this guide will help you make an informed choice. It tells you about the industry, the verticals it operates in, how to get a job in this industry and what you need to do to build a successful career. Career growth in the BPO industry is based on meritocracy, i.e. on your performance. Promotions, enhancement of skills (leadership and domain) and a plethora of opportunities are available to you if you choose to be a part of this industry. Besides these, there are several non-tangible benefits in this industry, such as mentoring by the leadership, international assignments and working with a young and vibrant population. And, as you grow in your career, the plethora of job profiles grow. You can choose to be in operations or develop subject matter expertise in a particular domain, or transitions or quality. Good luck and much success in whichever career you choose.

Regards Som Mittal President, NASSCOM


BPO Career guide

Building a Career in the BPO Industry

A serious career option Career path in various verticals Advantages of the industry On-the-job expectations Dispel myths about the industry...