Process Groups

Note: Additional running cases are provided in Appendix C and on the companion Web site.

Template files are also available on the companion Web site. This running case starts here and

continues through Chapter 13. Tasks based on this case are explained in the following Tasks

section; throughout the book, these tasks will build on work done in previous chapters and

scenarios.

Manage Your Health, Inc. (MYH) is a Fortune 500 company that provides a variety of

healthcare services across the globe. MYH has more than 20,000 full-time employees and more

than 5,000 part-time employees. MYH recently updated its strategic plan; key goals include

reducing internal costs, increasing cross-selling of products, and exploiting new Web-based

technologies to help employees, customers, and suppliers work together to improve the development

and delivery of healthcare products and services. Below are some ideas the IT department

has developed for supporting these strategic goals:

1. Recreation and Wellness Intranet Project: Provide an application on the current intranet to

help employees improve their health. A recent study found that MYH, Inc. pays 20 percent

more than the industry average for employee healthcare premiums, primarily due to the

poor health of its employees. You believe that this application will help improve employee

health within one year of its rollout so that you can negotiate lower health insurance premiums,

providing net savings of at least $30/employee/year for full-time employees over

the next four years. This application would include the following capabilities:

• Allow employees to register for company-sponsored recreational programs, such as

soccer, softball, bowling, jogging, and walking.

• Allow employees to register for company-sponsored classes and programs to help

them manage their weight, reduce stress, stop smoking, and manage other healthrelated

issues.

• Track data on employee involvement in these recreational and health-management

programs.

• Offer...