Bsop 326 Final Exam - Devry

BSOP 326 Final Exam - DeVry

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1. (TCO 1) Which of the following factors allowed Frederick Taylor's scientific management philosophy to work well at the turn of the 20th century? (Points : 6)

Hourly workers lacked education.

Unionization of workers did not exist.

Hand labor was dominant in manufacturing.

Production quality was of greater concern than production quantity.

Question 2. 2. (TCO 1) Which of the following stakeholders require companies to make long-term commitments to, in the context of total quality? (Points : 6)

Customers

Employees

Suppliers

All of the above

Question 3. 3. (TCO 2) Which of the following practices would NOT be found in a TQM company?(Points : 6)

Selecting a supplier based entirely on who bids the lowest price on a supply contract

Training suppliers in quality improvement methodology

Retaining suppliers that meet expectations for superior quality

Requiring suppliers to provide proof of capable processes

Question 4. 4. (TCO 2) Which of the following is NOT a purpose of final product inspection? (Points : 6)

To allow other workers to concentrate on output quantity rather than quality

To ensure that no defective items reach the customer

To discover and help resolve production problems

To judge the quality of the manufacturing

Question 5. 5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige

National

Quality Award? (Points : 6)

Small business

Manufacturing

Service

All of the above

Question 6. 6. (TCO 3) ISO 9000 recertification is required every...