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N i n t h E d i t i on
CO N SU MER BEH AVI OR &
MARKETIN G STRATE GY
J. Paul Peter Jerry C. Olson
Consumer Behavior
& Marketing
Strategy
Ninth Edition
J. Paul Peter
University of Wisconsin, Madison
Jerry C. Olson
Pennsylvania State University
Olson Zaltman Associates
CONSUMER BEHAVIOR & MARKETING STRATEGY
Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of
the Americas, New York, NY, 10020. Copyright © 2010, 2008, 2005, 2002, 1999, 1996, 1993, 1990, 1987
by The McGraw-Hill Companies, Inc. All rights reserved. No part of this publication may be reproduced
or distributed in any form or by any means, or stored in a database or retrieval system, without the prior
written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or
other electronic storage or transmission, or broadcast for distance learning.
Some ancillaries, including electronic and print components, may not be available to customers outside
the United States.
This book is printed on acid-free paper.
1 2 3 4 5 6 7 8 9 0 CCW/CCW 0 9
ISBN 978-0-07-340476-9
MHID 0-07-340476-4
Vice president and editor-in-chief: Brent Gordon
Publisher: Paul Ducham
Director of development: Ann Torbert
Managing development editor: Laura Hurst Spell
Editorial assistant: Jane Beck
Vice president and director of marketing: Robin J. Zwettler
Associate marketing manager: Jaime Halteman
Vice president of editing, design and production: Sesha Bolisetty
Project manager: Dana M. Pauley
Senior production supervisor: Debra R. Sylvester
Design coordinator: Joanne Mennemeier
Senior photo research coordinator: Jeremy Cheshareck
Photo researcher: Mike Hruby
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