Library Management

TITLE PAGE

AN ASSESSMENT OF THE EFFECTS OF AUTOMATED

TELLER MACHINE (ATM) ON CUSTOMER

SATISFACTION.

(A CASE STUDY OF STERLING BANK PLC, SOKOTO)

BY

JIMOH PATRICK .A.

10/221909004

A PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS

ADMINISTRATION, FACULTY OF MANAGEMENT SCIENCES,

USMANU DANFODIO UNIVERSITY, SOKOTO, IN PARTIAL

FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF

MBA IN BUSINESS ADMINISTRATION

DECEMBER, 2012.

DEDICATION

This project is dedicated to my wife and my daughter

whose love and support help me through the programme.

ii

APPROVAL PAGE

This

project

undersigned

on

has

been

behalf

of

read

the

and

approved

Department

of

by

the

Business

Administration, Faculty of Management Sciences, Usmanu

Danfodio University, Sokoto as meeting the requirements for

the award of Master of Business Administration (MBA).

______________________

______________________

MARYAM KOKO(MRS.)

Project Supervisor

DATE

______________________

______________________

DR. ABDULSALAM DAUDA

Head of Department

DATE

______________________

______________________

External Supervisor

Date

iii

ACKNOWLEDGEMENTS

Thanks to Almighty God for guiding, sparing my life and

sustaining me morally, financially and physically towards the

accomplishment of this academic pursuit.

It is a well known fact that research of this magnitude and

accomplishment

of

this

academic

position

is

humanly

impossible to handle solely without the support or assistance

and guidance of other people who have contributed in one way

or the other in ensuring my success in life.

First of all, I appreciate the effort of my able and dynamic

supervisor in person of Maryam Koko(Mrs) who spare a lot of

time despite her tight schedule to attend to me and made

constructive criticisms and invaluable contribution in making

this research work a reality. I wish her and her family God’s

guidance and protection.

Also many thanks to all the lecturers and the nonteaching staff of my department for a job...