Jlp Csr Report

A Shared Passion

REPORT 2010

CORPORATE SOCIAL RESPONSIBILITY

CSR OvERvIEW

About us About this report Chairman’s message Our governance Our material issues and risks Our progress against commitments and targets Working with others

1

1 2 3 4 5 6 9

OUR PEOPLE

We are committed to providing worthwhile and satisfying employment in a successful business. Employee ownership Our Partner Strategy Diversity Talent Partner engagement Skills and training Rewards and benefits

10

11 11 11 11 12 13 13

OUR CUSTOMERS, PRODUCTS AND SUPPLIERS

We are committed to dealing fairly with our suppliers and selling responsibly sourced, quality products. Responsible sourcing Sustainable products Trading fairly Our customers

14

15 16 18 19

OUR COMMUNITIES

We are committed to making a positive difference to the communities where we do business. Our community strategy Partner-led activities Partner volunteering Local investment

20

21 22 23 23

OUR ENvIRONMENT

We are committed to reducing our impact on the environment and promoting good environmental practice. Climate change Water use Product footprints Transport and distribution Refrigeration Energy use Responsible development Waste reduction and recycling Packaging

24

25 26 26 27 28 29 30 31 32

OUR STAKEHOLDER ENGAGEMENT OUR PERfORMANCE

Performance overview GRI index

33 36

36 39

ABOUT US

The John Lewis Partnership is the UK’s largest and longest-lasting employee-owned business. Between them, our 70,000 permanent Partners share in the benefits and profits of a business with a turnover of £7.4 billion in 2009.

MORE INfORMATION

On www.johnlewispartnership.co.uk: About us Our Constitution Working for us

CSR OVERVIEW

What makes us different

As a responsible retailer, co-owned by our Partners, we believe that the long-term future of the John Lewis Partnership is best served by respecting the interests of all our stakeholders: Partners, customers, suppliers and the wider community. The...