Submitted by: Submitted by abhisingh0410
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Category: People
Date Submitted: 07/27/2011 12:44 PM
1.1 What Is the People CMM?
The People Capability Maturity Model® (People CMM®) is a roadmap for implementing
workforce practices that continuously improve the capability of an organization’s workforce.
Since an organization cannot implement all of the best workforce practices in an afternoon, the
People CMM introduces them in stages. Each progressive level of the People CMM produces a
unique transformation in the organization’s culture by equipping it with more powerful practices
for attracting, developing, organizing, motivating, and retaining its workforce. Thus, the People
CMM establishes an integrated system of workforce practices that matures through increasing
alignment with the organization’s business objectives, performance, and changing needs.
The People CMM was first published in 1995 [Curtis 95], and has successfully guided workforce
improvement programs in companies such as Boeing, Ericsson, Lockheed Martin, Novo Nordisk
IT A/S, and Tata Consultancy Services [Vu 01, Martín-Vivaldi 99, Miller 00, Curtis 00, Keeni
00]. Although the People CMM has been designed primarily for application in knowledgeintense
organizations, with appropriate tailoring it can be applied in almost any organizational
setting.
The People CMM’s primary objective is to improve the capability of the workforce. Workforce
capability can be defined as the level of knowledge, skills, and process abilities available for
performing an organization’s business activities. Workforce capability indicates an
organization’s:
❏ readiness for performing its critical business activities,
❏ likely results from performing these business activities, and
❏ potential for benefiting from investments in process improvement or advanced
technology.
In order to measure and improve capability, the workforce in most organizations must be divided
into its constituent workforce competencies. Each workforce competency represents a unique
integration of knowledge, skills, and process...