Organizational Process Recommendation

Organizational Process Recommendation

Business Advantage International, LLC

MGT 449

University of Phoenix

September 09, 2009

Abstract

This memo will present recommendations for quality improvement processes to the executive management team of Business Advantage International. The exhibits attached which include a histogram for data frequencies and a control chart to represent the operation, are descriptive statistics in which were gathered to support my recommendations.

Organizational Process Recommendation

The Scenario at Hand

“BAI, LLC is a quality consulting firm that covers areas of textile product quality. BAI recently received a call from DAK, Inc. who weaves fabric and then prepare the required sheet lengths as desired by customers. They have received recent complaints that the fabric weight, measured in oz per square inch, is not meeting customer requirement which are very close to the control limits. DAK, Inc. checks the fabric weight on regular basis and know that their process for fabric weight has a mean of 2.73 oz/in2, and a standard deviation of 0.31. The upper and lower control limits (UCL and LCL) established for this process were 3.66 and 1.8 respectively” (University of Phoenix, 2009).

Findings

According to BAI’s standards described above and the sample fabric weight measurements collected by DAK, Inc., the process is no longer in control. This determination was made after constructing the control chart. The upper and lower control limits have surpassed the required standards of 3.66 (UCL) and 1.8 (LCL). The sample measurements provided an upper control limit of 4.10 and a lower control limit of 1.8 with a mean of 2.98 and a standard deviation of 0.52. The histogram shown is a rough approximation of the frequency distribution of the observations.

Recommendations

In order to regain control and comply with required weight limits, the quality in operations must improve. The fabric weights of the...