Term Paper

THE SCOTTS COMPANY

JOB DESCRIPTION

Job Title: Orders to Cash Representative

Date: 11/02/11

Department: Orders to Cash Band: C

Division: Supply Chain Track: I.C.

Title of Supervisor: Supervisor, Orders to Cash FLSA Status: __Y X N

General Summary

This position works closely with customers handling all aspects of billing, collections, cash application, reconciliation of receivables and order management. The successful candidate will also participate in the customer call in center and will work with brand, sales, supply chain, and finance to ensure timely and accurate processing of all related transactions.

Key Work Performed

|Work Activity |% of Time: |

| | |

|Continuous Improvement: Drive continuous improvement by examining existing processes and technologies. Work |10% |

|with cross functional teams on the development of solutions in the areas of order entry, claim resolution, | |

|collections, customer compliance processes, and call center processes. Identify, analyze and work with | |

|appropriate parties to resolve system or process issues. | |

|Collaboration: Work together with BDT supply chain team, BDT sales team, Regional offices, customers, |10% |

|Finance, and Supply planning to resolve issues and to ensure that customer service processes are being | |

|executed in a responsive, timely and accurate way that also supports the overall goals of the department and | |

|the company....