Mandarin

MANDARINE HOTEL-MISSION STATEMENT

Mandarin Oriental Hotel Group - Mission Statement

OUR COMPANY

Mandarin Oriental Hotel Group is a leader in the hotel industry, owning and operating some of the world’s finest deluxe and first class hotels.

OUR MISSION

Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best.

OUR GUIDING PRINCIPLES

Delighting our guests

We will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. We will design and deliver our services and products to address their needs. In fact, we are committed to exceeding their expectations by surprising them with our ability to anticipate and fulfil their wishes.

Working together as colleagues

We will emphasis the sharing of responsibility, accountability and recognition through a climate of teamwork. By working together as colleagues and by treating each other with mutual respect and trust, we will all contribute to the Group’s overall success more productively than if we worked alone.

Promoting a climate of enthusiasm

We are committed to everyone at Mandarin Oriental by providing a caring, motivating and rewarding environment. As an industry leader, we are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individually and initiative.

Being the best

We will be an innovative leader in the hotel industry and will continually improve products and services. We will seek from our suppliers the highest quality products and services at the best value.

Delivering shareholder value

We are committed to being a growing company. Our success will result in investment returns which are consistently among the best in the hotel industry.

Playing by the rules

We will maintain integrity, fairness and honesty in both our internal...