Survey

Name: _______________________

Occupation: ___________________

1-

2- Strongly disagree

3- Disagree

4- Slightly Disagree

5- Undecided

6- Slightly Agree

7- Agree

8- Strongly Agree

EXPECTATIONS

E1. Excellent Lozano lying-in will have modern looking equipment.

E2. The physical facilities at excellent Lozano lying-in will be visually appealing.

E3. Employees at excellent Lozano lying-in will be neat appearing.

E4. Materials associated with the service (such as pamphlets or statements) will be visually appealing at an excellent Lozano lying-in.

E5. When excellent Lozano lying-in promise to do something by a certain time, they do.

E6. When a customer has a problem, excellent Lozano lying-in will show a sincere interest in solving it.

E7. Excellent Lozano lying-in will perform the service right the first time.

E8. Excellent Lozano lying-in will provide the service at the time they promise to do so.

E9. Excellent Lozano lying-in will insist on error free records.

E10. Employees of excellent Lozano lying-in will tell customers exactly when services will be performed.

E11. Employees of excellent Lozano lying-in will give prompt service to customers.

E12. Employees of excellent Lozano lying-in will always be willing to help customers.

E13. Employees of excellent Lozano lying-in will never be too busy to respond to customers’ requests.

E14. The behavior of employees in excellent Lozano lying-in will instill confidence in customers.

E15. Customers of excellent Lozano lying-in will feel safe in transactions.

E16. Employees of excellent Lozano lying-in will be consistently courteous with customers.

E17. Employees of excellent Lozano lying-in will have the knowledge to answer customers’ questions.

E18. Excellent Lozano lying-in will give customers individual attention.

E19. Excellent Lozano lying-in will have operating hours convenient to all their customers.

E20. Excellent Lozano lying-in will have...