Wallmart

Chapter 2

TE

OPERATIONS MANAGEMENT IN CONTEXT

Chapter 5

GH

Chapter 8 Chapter 11

DESIGNING BUSINESS PROCESSES

Chapter 3

D

Chapter 1

Chapter 4

RI

DESIGNING PRODUCTS AND SERVICES

PY

THE TRANSFER OF TECHNOLOGY MANAGING OPERATIONS STRATEGICALLY

Chapter 10

MA

CONTROLLING ENTERPRISE RESOURCES

Chapter 6

Chapter 7

KEY

CO

Chapter 9

INTEGRATING CHAPTERS DESIGN PLANNING AND CONTROL QUALITY

MANAGING QUALITY SYSTEMS

MAKING IT ALL WORK

Conceptual model of operations management

TE

DEVELOPING LEAN OPERATIONS MANAGING PROJECTS IMPROVING THE OPERATIONS

RI

1 OPERATIONS MANAGEMENT IN CONTEXT

AL

Essential Guide to Operations Management

Introduction

The aim of any service, public sector or retail or industrial operation is to deliver goods and services of the quality, quantity, cost and availability that will satisfy the customers’ needs while at the same time making most effective use of resources. This can only be achieved by giving attention to the design of products, processes and work for employees, and through competent planning and control. This is what Operations Management is about. This book presents the fundamental principles of operations management in a novel and structured way that is appropriate to the needs of contemporary Operations Managers, and students in this field. Operations management covers decision making in the organization, from top level management issues such as developing an operations strategy congruent with the company’s business and marketing strategies, to the immediate control of operations. It is, therefore, more than operational management. Each chapter develops an understanding of the theory and practice of key operational concepts to enable delivery of the strategy. The book is structured in a unique manner, to better reflect the concerns of the contemporary Operations Manager in the twenty-first century. The book is based around the conceptual model of operations...