Study on Lindt

Quality and food safety

Quality and food safety are the most essential elements in the business of chocolate making. As Lindt & Sprüngli creates exclusive chocolate products affording the highest levels of indulgence and pleasure, it implements several programmes to ensure superior quality and safety in every gram of Lindt & Sprüngli chocolate.
The company has complete control over the quality of its products as long as they are still in Lindt & Sprüngli’s warehouses. However, this influence drops at the time of delivery to the customers. The careful evaluation and cooperation of customers and specifically of the distribution channels that sell Lindt & Sprüngli products and store them, is of high relevance in the quality control system.

ISO certificates

All the production facilities in Kilchberg (Switzerland), Aachen (Germany), Oloron (France), Gloggnitz (Austria), Induno Olona and Luserna San Giovanni (Italy) are certified with the ISO 9001:2000 standard for quality management. Lindt & Sprüngli factories in Induno Olona and Luserna San Giovanni are further certified with the ISO 14001 standard for environmental management. The Lindt & Sprüngli production facility in Austria is furthermore certified with the ISO 22000 standard for food safety. ISO conducts audits at regular intervals to ensure that quality, environmental and food safety standards are upheld. The US subsidiaries have implemented and maintain quality management systems similar to ISO’s.

Food safety

Lindt & Sprüngli places the highest emphasis on guaranteeing the best possible level of hygiene and food safety in all its factories. All chocolate producing companies comply with all national and international hygiene regulations. Apart from governmental inspections, AIB International[->0] annually conducts food safety audits in all Lindt & Sprüngli factories to ensure independent assessment.

Packaging

Packaging is an essential component of the production chain of Lindt & Sprüngli. The...