Management Daft 10th Ed Chapter 13 Outline

Chapter 13 Managing Diversity

The US workforce is being transformed by:

The three generation workforce

Aging baby boomers

Growth in Hispanic and Asian workers

An increasing number of women employees

Growth of the foreign-born population

Forward thinking organizations are taking steps to attract and retain a workforce that reflects the cultural diversity of the population.

Salaries and advancement opportunities for women and minorities have stalled in many US organizations.

To succeed in the global marketplace managers need to understand other cultures and deal with them effectively.

A Guide for Expatriate Managers in America

Americans are informal.

They tend to treat everyone alike, even when individuals differ significantly in age or social status.

Americans are direct and decisive.

To some foreigners this behavior may seem abrupt or even rude. Typically Americans don't beat around the bush, which means they don't talk around things begin right to the point. They quickly define the problem and decide on the course of action they believe is most likely to get the results.

Americans love facts.

They value statistics data and information in any form.

Americans are competitive

They like to keep score whether at work or play. Americans like to win, and they don't tolerate failure well. Some foreigners not think Americans are aggressive or overbearing. For example Americans are not at all shy about selling themselves. In fact it is expected.

Americans believe and work.

For many commitment to working career comes first. In general, Americans rarely take time off even if a family member is ill. They don't believe in long vacations even one corporation presidents often only take two weeks if that.

Americans are independent and individualistic.

They place high value on freedom and believe that people can control their own destinies.

Americans are questioners.

They ask a lot of questions even of someone they have just met. Some...