Management Consulting

Management Consulting

Course paper as exam

Fall 2012

Candidatenumber: 23

Pages: 23

Course code: VOA33

Table of contents

Table of contents 2

Introduction 3

Part I: Case 1 and case 2 3

Case 1: Consulting in a personal setting 3

Storyline for the first incident with analysis 4

Storyline for the second incident with analysis 6

Implications for me as a future consultant/helper 8

Case 2: Will this open space work? 10

2.a The initial phase 10

2.a.1 Choosing the appropriate consulting model for the initial phase 11

2.a.2 Objective, content and the situational context of the first meeting 11

2.a.3 Clarify expectations and assumptions 12

2.b The Interview with Fritz 13

2.b.1 What is the objective of the interview and why? 13

2.b.2 Content: What type of information will I ask for? What information will I give Fritz? And why? 14

2.b.3 Process: Who does what in what manner? 15

2.b.4 Situational context: Considerations 16

Part II: Case 3: Selected problems 17

3.a Building trust between the consultant and the primary client Northern Oil 17

3.b What has created resistance to change in the case “Will This Open Space Work”? 19

3.c Recommendations for reducing resistance to change among organization members of Northern Oil 21

Bibliography 23

Introduction

This semester I have been working on three cases concerning consulting in different situations. In this paper you will find the three cases outlined separately. Case 1 is about consulting in private situations, Case 2 is a Harvard Business Review case called “Will this open space work” and Case 3 is a more theoretical case concerning trust and resistance in the Harvard Business case.

To solve these cases we have been working in groups. The purpose of working with others is to get feedback, as a part of the learning experience. In case 1 I analysed the feedback process, while in case 2...