Haidilao's Organization

HaiDiLao is a restaurant, but it is more than a restaurant. To customers, the meaning of HaiDiLao indicate respects, politeness, happiness, grace, cleaning and sometimes, surprise. How is HaiDiLao organized to distinguish with the counterparts? Let’s take a deep look.

1. Organize the staff

a. HaiDiLao tries to create the astronomy of a big family to concentrate the staff in a store as a strong team in order to work efficiently. In every store, there are more awards than punishments, more encouragement than blame.

If the employee makes mistakes, he will be required to criticize himself facing the colleagues, always others from store manager to his team members will forgive him and help him to make mistakes once more.

b. HaiDiLao has set up a complete assessing system to promote all stores to raise performance continuously. Every month, the financial department will calculate the performance based on detail items such as revenue, gross profit, wear and tear, net income and so on. The outstanding store will get awards, other store then will be push to learn and improve.

In the stores, there are frequent and many performance assessments, such as the tidiness of tables or the customers’ appreciations. Also the individuals doing better will gain cash awards .

c. HaiDiLao hire apartments nearby stores for employees. There are well-equipped home appliances needed in their daily life. The company also hire people to wipe the apartments even to wash clothes for employees.

d. All the leaders, either in stores or in the headquarter located in Beijing, should be promoted step by step from the basic level such as waiters, waitress and dish delivers. And the company’s culture is to offer justice and impartial space to everyone.

e. To keep the store managers or above, HaiDiLao provide quite high warefere to them. The revenue of a store manager is much better than common white-collar in big cities. Moreover, the staff on Level I or above can receive the bonus of the...