System Planning

Integrated System Project

Title: Online Ticketing System

Company Background

The company that I choose for my final year project is Starling Cinema. The Starling cinema was founded by Ms. Koh Mei Lee in 1981 as Golden Communication Circuit at the very beginning. In 1998, the Golden Communications, Circuit merged with Cathay Cinemas, one of the oldest cinemas in Malaysia, and became Starling.

The first Starling cinema to operate in Malaysia was opened on 14 July 1981 in Kota Kinabalu. Until late 2012, operates the largest circuit of cinema in Malaysia with a total of 229 screens in 29 locations and 42273 seats, all are located in prime sites in major cities and town throughout the country. Until now in 2013, there are 28 Starling cinemas in Malaysia.

Moreover, the Starling Cinema in Gurney Plaza located in Penang is the first multiplex outside the Klang Valley and the first to house a Premiere Class screen followed by Berjaya Times Square. There are also international movies shown in selected Starling cinemas. Currently, there are only 4 International screens in Malaysia. They are located in Mid Valley, 1 Utama, Gurney Plaza and Pavilion.

All Starling Cinemas have concessions that sell popcorn, soft drinks and other snacks. Some of the cinemas also have gift shop that available for one to purchase merchandise. These gift shops are located in Mid Valley, 1 Utama and Gurney Plaza. The 1 Utama and Gurney Plaza also consist of Glitter cafes.

Description of The Current System

The Starling cinemas currently are using the traditional ticketing system. This system requires staffs to works. Without the staffs, this system will unable to run successfully. If customers want to watch a movie, he or she will have to personally go to the cinema to buy the tickets. This system is very time consuming when there are a lot of people queuing for buying the tickets, because all the people need to select their movies, time, and seats. All this procedure will need a lot of...