Blue Print

Call Flow Script for Customized/Outbound Calls

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Agent: Hi sir, Good morning! This is Ray of Apple Corporation. Am I speaking with Dr. Jack Hamilton?

Guest: Yes, this is Mr. Hamilton… What do you want? I’m kinda busy…

Agent: Well sir, this will only take a little of your time…

Guest: What’s this about anyway?

Agent: We’re promoting a new Iphone, which I’m sure has better and bigger features than the one you’re using now. You can have it for only $500, feature a 4G, with a 50 megapix cam, 100 gig, so light and slime with wide touch screen, GPS tracking, and internet connection. And the best part is you can try it for thirty days without any charge.

Guest: Hmmm… Sounds interesting, but what if using it, I still wouldn’t want to purchase it?

Agent: Well sir, you’ll have to give us a call within those thirty days, to let us know. Otherwise, your credit card shall be charged $50 dollars per month after a period of thirty days.

Guest: Oh, okay… I think I wanna try your new Iphone for free…

Agent: That’s great sir! May I verify that your credit card number is 323456789012345.

Guest: But I thought you said the use of the item is for free?

Agent: Yes sir! You could use it free of charge for 30 days, I just need to confirm you’re credit card number as a guarantee from your end.

Guest: Oh, okay! Yes it is!

Agent: And your mailing address is number 1490-west side, Seattle, Washington.

Guest: Yup! So, how long will it be until I can use that Iphone?

Agent: Well sir, we’ll have your Iphone delivered at your residence within five days from now.

Guest: Oh thank you Ray!

Agent: Thank you very much sir! It’s been a pleasure talkin’ with you! Have a great day!

Call Flow Script for Standardized/Inbound Calls

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Agent: Thank you for calling Airline reservations! My name is Gray. To whom do I have the pleasure of talkin’ to?

Guest: I’m Monica Brown, and I’d like to make a reservation for two on a direct flight from Manila to New York City.

Agent: Okay ma’am, when will that be and...