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Communication is the basis of life, some belief communication created the world and everything in it. Words are powerful and if not used wisely, can be very damaging. However if used with care and in an uplifting manner; words can turn a challenging or horrible situation around. The story of the workers trapped in the copper mine in Chile was an example of a horrible situation, as the miners fought to stay alive while being rescued. These people are fathers, sons, brothers, friends and co-workers who would be safe to assume that the people connected to the workers also felt trapped as they could do nothing but hope for the best and stay positive.

Delivering such devastating news to the families and coworkers is not an easy task. One could be safe to imagine that it is one of the hardest messages that need to be relayed. In addition to the given considerations such as tone and content; guarding the hearts of the audience involved is the most important consideration to have when baring this news to bring. Deciding what should be made known to the audience is important as well. Information that can bring their spirits down should only be conveyed if absolutely necessary. Word choice is crucial to the outcome and will determine the degree of the receiver’s optimism.

There are two different channels that would be ideal to deliver this news to the employees of the company. Middle management will be contacted by way of email and the email will be read to the subordinates of each manager. The email will read:

Supervisors,

We sincerely regret to inform you of our recent findings regarding our mining team in Copiapo, Chile. We have learned that the team has been trapped below ground level at roughly 1,475 feet. The cause of their being trapped is due to the main ramp down to where they are located has collapsed at...